- What are the features of your backpacks?
Our backpacks are designed with functionality and durability in mind, using high-quality materials suitable for various occasions, including hiking, daily commutes, and short trips. The special design ensures each backpack offers ample storage space and a comfortable wearing experience.
- Where can I buy your products?
You can purchase all our backpacks and accessories online through our website.
- Can I change or cancel my order after it’s been placed?
If you wish to change or cancel your order, please contact customer service as soon as possible (help@stowvoyage.shop). We will do our best to accommodate your request before processing your order. Once processed, you will not be able to change or cancel your order.
- What are your shipping methods?
We offer shipping services via USPS, FedEx, and UPS. All orders generally take 3-7 business days to arrive after processing (depending on the shipping method chosen).
- Do you offer international shipping?
We currently only support domestic shipping within the United States and do not offer international shipping services.
- What should I do if the goods I receive are defective?
If you receive defective or incorrect goods, please contact our customer service team immediately for a return or exchange solution.
- How do I apply for a refund or return?
You can apply for a refund or return within 7 days of receiving the goods. Please refer to our Refund and Return Policy for specific steps and conditions.
- How can I track my order?
Once your order is shipped, we will send you an email containing shipping tracking information. You can track your package in real time through the shipping company’s website.
- Where can I find your privacy policy?
Our privacy policy can be found at the bottom of the website, detailing how we collect, use, and protect your personal information.
- How can I contact you if I have other questions?
If you have other questions or need assistance, please contact us through the following methods:
Email: help@stowvoyage.shop
Phone: (239) 518-1889
Thank you for choosing STOW VOYAGE LLC. We look forward to providing you with the best service!