Thank you for choosing STOW VOYAGE LLC! We hope you are satisfied with your purchase. If you require a return or refund after your purchase, please follow our policy below.
- Refund/Return Period
You may request a refund or return within 7 days of receiving the item. Requests after this period will not be accepted. - Return Conditions
To qualify for a refund or return, please ensure that:
The item is unused and in its original condition and packaging.
All tags and packaging are attached to the product and are not damaged or removed.
Proof of purchase, such as an invoice or order confirmation email.
- Refund Process
If you qualify for a refund, please follow these steps:
Contact Customer Service: Please contact our customer service team via email at help@stowvoyage.shop or by phone at (239) 518-1889 to explain your return request.
Obtain Return Address: We will provide a return address and further instructions.
Return Item: Please return the item to the address we provide. Postage costs are borne by the customer unless the goods are defective or sent incorrectly.
Refund Processing: Once we receive the returned goods and confirm that they meet the refund criteria, we will process the refund within 5-7 business days. The refund will be returned to the original payment method you used to make the payment.
- Exceptions
The following are not eligible for refunds or returns:
Discounted or special promotional items.
Items with obvious signs of use or damage.
Return requests older than 7 days.
- Exchanges
If you wish to exchange an item, please follow the return process and then resubmit your order to purchase the desired item. - Contact Us
If you have any questions about our refund and return policy or need further assistance, please feel free to contact us:
Email: help@stowvoyage.shop
Phone: (239) 518-1889
Thank you for choosing STOW VOYAGE LLC. We look forward to providing you with excellent service!